Contact
Email contact@formlyai.app. Include your account email and, if something went wrong, what you were doing at the time.
Common questions
- How do I delete my account? In the app: Profile → Delete account, at the bottom of the tab. It removes your account and its data straight away and cannot be undone. It also takes you out of every group, along with every check you published to one; a group you created is handed to its longest-standing remaining member rather than being deleted. It does not cancel an App Store or Google Play subscription — cancel that separately in your device’s subscription settings.
- How do I cancel my subscription? Subscriptions are billed by the store where you subscribed. Manage or cancel through that store’s subscription settings. You can also open subscription settings from the Formly Pro card in Profile. Cancelling at least 24 hours before the period ends stops the next renewal.
- Can I get a refund? Refunds are handled by Apple or Google under the policy of the store where you subscribed, not by us. Request one through your store’s purchase history.
- What happens to my videos? Your clip goes to Google’s Gemini API for a form check. Small media passes through our server in memory; large videos upload directly to temporary Google storage after our server authorizes the upload. We request deletion after analysis or cancellation, but interrupted uploads may remain with Google for up to 48 hours. Formly does not store your clip on its servers. A clip may carry sound, and that travels with it. We store the written result. See the Privacy Policy.
- Who can see my form checks? Nobody, unless you publish one to a group. Groups are private and joined with an invite code, publishing is per check and off by default, and switching it back off removes the check from the group. Members of a group you publish to see your display name, the score, the activity, the date and the written report — never your video or your photo. A workout plan you write for a group is read by that group too, under the same display name.
- How do I report or block someone in a group? Tap More on any check in the group feed, or press and hold the check — both open the same menu: Report, Block, and — on your own check, or on any check if the group is yours — Remove. A workout plan someone wrote for the group carries the same three actions. Blocking works both ways and takes effect immediately, and it hides their plans as well as their checks. We review every report within 24 hours and remove content or end the account behind it where our Terms have been broken. To have a block lifted, or to report something urgently, email contact@formlyai.app.
- Is this medical advice? No. Formly is educational and informational only. Talk to a doctor or a qualified coach before starting or changing a training programme, especially with an existing injury or condition.
Privacy requests
To access, correct, export, or delete your personal data, email contact@formlyai.app from your account address. See the Privacy Policy for the full detail.